The Flow Detect notebook
Questions to ask your insurer before booking
Check the practical requirements for your own policy.
Ask about authorisation
Confirm whether your insurer needs to agree the investigation or repair before work starts. Policy conditions vary.
Ask about the documents
Find out what report, photographs, invoices or other records are needed. Tell the service provider about those requirements before the appointment.
Separate the costs
Investigation, access, plumbing repair and reinstatement may be considered differently by a policy. Our package scope does not determine the insurer’s payment decision.
Put the information into context
This guide explains common investigation principles. Your property, the available access and the actual test findings determine the right next step. It is not a diagnosis of an unseen system.