The Flow Detect notebook
Received a letter about a possible leak?
Use the correspondence to help define the next step.
Keep the original information
The dates, readings and pipe area described by the supplier can be useful. Share the correspondence when explaining the problem.
Clarify the relevant supply
The meter arrangement, property boundary and shared connections may affect which part needs investigation. Do not assume responsibility from the wet patch alone.
Agree a useful instruction
Tell us what the supplier has already checked. The investigation should address the remaining private plumbing question and document the findings.
Put the information into context
This guide explains common investigation principles. Your property, the available access and the actual test findings determine the right next step. It is not a diagnosis of an unseen system.