Who we help
Tenants
Bring together useful observations for the person arranging the repair.
Shape the instruction around the property
Describe the problem to the landlord or managing agent, including when it started and any active water escape. An enquiry does not by itself establish permission to instruct work or open the property.
Make access and decisions clear
Confirm the authorised instruction before a visit is arranged.
A useful appointment depends on reaching the relevant areas and knowing who can agree the work. Mention shared water services, third-party land and restricted spaces before booking.
The scope and the next stage
£1,290 covers the agreed residential investigation, detection, necessary access, plumbing repair, parts, materials, testing, report and 12-month workmanship warranty. The £100 deposit is part of the total.
Decorative and remedial reinstatement is excluded. The repair record should help you arrange that next stage with a clear understanding of what was completed.